1.1 These Terms of Service (hereinafter “Terms”) form a contract between you (hereinafter sometimes referred to as “ORELBUY USER” “USER”, “YOU”, “YOURS”) and Orel Corporation (Private) Limited (hereinafter sometimes referred to as “ORELBUY”) and sets out the terms and conditions that governs your usage of the ORELBUY Mobile Application/Website. These Terms is an electronic record in terms of Electronic Transactions Act. No 19 of 2006 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Electronics Transactions Act No. 19 of 2006.
This electronic record is generated by a computer system and does not require any physical or digital signatures.
1.2 When you register as an ORELBUY Account Holder You agree that you have read, understood, and accepted all the terms and conditions contained in this Agreement.
1.3 ORELBUY Mobile Application/Website is owned and operated by Orel Corporation (Private) Limited.
1.4 Orel Corporation (Private) Limited is a company registered under the Company Laws in the Democratic Socialist Republic of Sri Lanka under Company Registration Number PV 72125 with the registered office located at No 49, Sri Jinarathana Road, Colombo 02, Sri Lanka (hereinafter sometimes referred to as Orel Corporation, ORELBUY, Us, We, Our as the context requires.
1.5 You and ORELBUY may jointly be called and referred to as the "Parties" and individually as "Party".
1.6 ORELBUY is an online platform that presents you with a virtual storefront from which you can select, order and purchase goods and services(hereinafter referred to as the “Platform”). Parties other than ORELBUY and its affiliates may operate stores, provide services, or sell product lines on the Platform. For example, businesses and individuals offer products and /or services as separate merchants on the Platform. We may even provide links to third party websites of affiliated companies and other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these third- party merchants, businesses or individuals, or the content of their websites. We do not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can identify when a third-party merchant is involved in your transactions by reviewing your transaction details carefully, and we may share customer information related to those transactions with that third-party.
1.7 When you use the ORELBUY Platform to place an order for goods or services, you authorize the purchase and delivery of those goods through ORELBUY. Unless otherwise specified, you acknowledge and agree that ORELBUY is acting as an intermediary in the packing, and delivery of goods purchased by you from the various third-party merchants on the Platform.
Your order is a legal offer to the merchant to buy the product or service displayed on ORELBUY. When You place an order to purchase a product or a service any confirmations or status updates received prior to the dispatch of your order serves to validate the order details provided and in no way implies the confirmation of the order itself. The acceptance of your order is considered confirmed when the payment for the product or service is received. If your order is dispatched in more than one package, you may receive separate dispatch confirmations. Upon time of placing the order, we indicate an approximate timeline that the processing of your order will take however we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third party service providers to preserve this commitment. We shall endeavor to make every reasonable effort to ensure that the indicative timeline is met. All commercial/contractual terms are offered by and agreed to between you and the merchant. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. ORELBUY does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between you and the merchants.
1.8 These Terms set out the basis on which we permit you to access the Platform. By accessing and using the Platform, you agree to be bound by these Terms.
1.9 You also acknowledge and agree that, except as expressly provided for otherwise in these Terms or a separate agreement between you and ORELBUY, ORELBUY does not form any employment or agency relationship with you and does not hold title to any goods that you order through the Platform.
1.10 Unless otherwise indicated, all prices and other amounts are in Sri Lankan Rupees (SLR).
1.11 Occasionally there may be information on the Platform that contain typographical errors, inaccuracies, or omissions that may relate to pricing, product descriptions, promotions, offers, and product availability. ORELBUY reserves the right to correct any errors, inaccuracies, or omissions and to change or update information or refuse or cancel orders if any information on the Platform is inaccurate at any time without prior notice.
2.YOUR USE OF THE PLATFORM
2.1 ORELBUY grants you a limited, non-exclusive, non-transferable, and revocable license to use the Platform for their intended purposes subject to your compliance with these Terms.
2.2 We grant you access to the Platform on the basis that You:
(a) Have full legal capacity to enter into this legal agreement;
(b) Will comply with these Terms at all times; and
(c) Will comply with any reasonable request by us in relation to your use and access of the Platform.
(d) You may not copy, modify, distribute, sell, or lease any part of the Platform.
(e) You may not reverse engineer or attempt to extract the source code of the Platform. You may only access the Platform through the interfaces that ORELBUY provides for that purpose (for example, you may not “scrape” the Platform through automated means or “frame” any part of the Platform), and you may not interfere or attempt to disrupt the Platform.
2.3 In accessing or using the Platform, you must ensure that you do not:
(a) Breach any laws, or encourage or assist the commission of any illegal act;
(b) Infringe any person’s rights, including intellectual property and proprietary rights, rights of confidentiality or contractual rights;
(c) Include any material that contains any virus or harmful code, or program that is designed to impair the performance of the Platform or any device accessing the Platform;
(d) Impersonate any other person;
(e) Negatively impact any other User’s ability to access and use the Platform; or
(f) Publish or link malicious content.
2.4 If you are using ORELBUY on behalf of a business or other entity, you represent and warrant that you have the necessary authority to bind that business or entity to these Terms and that you are agreeing to these Terms on behalf of that business or entity.
2.5 In order to use the Platform, you agree to create an ORELBUY user account.
2.6 You agree that you are responsible for all conduct and transactions that take place on or using your account and that you will take precautions to keep your password and other account information secure. You also agree that you will comply with all applicable laws when accessing or using the Platform and you will respect those whom you encounter in your use of the Platform.
2.7 ORELBUY may only be used by individuals who can form legally binding contracts under applicable law. ORELBUY Application is not available to minors (persons under the age of 18).
3.RIGHTS AND RESPONSIBILITIES OF ORELBUY
3.1 ORELBUY reserves the right to decline orders, refuse partial or full delivery, terminate accounts, and/or cancel orders at any time in its sole discretion.
3.2 ORELBUY may introduce new features, change existing features, or remove features from the Platform at any time and without notice. Changes will be effective when posted on ORELBUY with no other notice provided. Please check these Terms of Service regularly for updates. Your continued use of ORELBUY following the posting of changes constitutes your acceptance of those changes.
3.3 If you provide ORELBUY with any feedback on or comments regarding the Platform, you grant ORELBUY the right to use such feedback or comments for any purpose without restriction or payment to you.
3.4 Refund Policy - ORELBUY may arrange a re-delivery of your order or provide you with a full or partial refund of your order after a standard inquiry in case of damage or loss arising from gross negligence or fault of ORELBUY. IN THE EVENT OF A REFUND, YOU AGREE THAT ORELBUY IS ENTITLED TO AND SHALL MAKE THE REFUND TO YOU IN OREL POINTS (AS DEFINED BELOW).
3.5 “Orel Points” means a loyalty points scheme which you as a ORELBUY user is entitled to accumulate and collect as points in your account which could be utilized to make payments for eligible transactions for purchase of goods or services on ORELBUY. One (1) Orel Point is equivalent to One Rupee (Rs.01.00/=)
3.6 ORELBUY may carry out marketing and promotional campaigns at its sole discretion at various occasions. These marketing or promotional campaigns would reward the Users or give cashback rewards as may be set out in the terms and conditions of each promotion or campaign as may be communicated to the Users. In the event the User is eligible for cashback rewards, ORELBUY is entitled to give or credit the User’s account with Orel Points as the cashback reward. For the avoidance of doubt a cashback reward shall not be a direct cash deposit or physical cash on hand unless specified by ORELBUY in the specific terms and conditions of the promotion or campaign.
3.7 Delivery of your order by ORELBUY within the areas shall be on times based on our availability and permitted limitations from relevant authorities.
4.1 By creating an ORELBUY user account, you agree to accept and receive communications from ORELBUY, including via email, text message, calls, and push notifications to the telephone number and /or email address you provided to ORELBUY. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of ORELBUY, its affiliated companies, including but not limited to communications concerning orders placed through your account on the Platform. Message and data rates may apply.
5.SERVICE PROVIDED AS-IS AND RELEASE OF CLAIMS
5.1 THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORELBUY DISCLAIMS ALL REPRESENTATIONS, CONDITIONS, AND WARRANTIES, EXPRESS, LEGAL, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. IN ADDITION, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORELBUY MAKES NO REPRESENTATION, WARRANTY, CONDITIONS, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE PLATFORM, ANY SERVICES PROVIDED BY OR THIRD-PARTY PROVIDERS, OR GOODS REQUESTED THROUGH THE USE OF THE PLATFORM FROM RETAILERS, OR THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. ORELBUY DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF, THIRD PARTY PROVIDERS, OR RETAILERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE PLATFORM, ANY SERVICES PROVIDED BY THIRD PARTY PROVIDERS, OR ANY GOODS OR SERVICES REQUESTED BY YOU OR DELIVERED TO YOU, REMAINS SOLELY WITH YOU.
5.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT NEITHER ORELBUY NOR ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, OR SUPPLIERS IS RESPONSIBLE FOR THE FITNESS OR CONDUCT OF ANY THIRD-PARTY PROVIDER OR FOR ANY SERVICES PROVIDED BY ANY THIRD-PARTY PROVIDER. NEITHER ORELBUY NOR ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, OR SUPPLIERS WILL BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH THE ACTS OR OMISSIONS OF ANY THIRD-PARTY PROVIDER.
5.3 If you have a dispute with one or more third party providers or merchants, you agree to release ORELBUY (including ORELBUY’s affiliates, and each of their respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) from any claims, demands and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected to such disputes.
6.LIMITATION OF LIABILITY5.SERVICE PROVIDED AS-IS AND RELEASE OF CLAIMS
6.1 THIS PROVISION APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT SHALL ORELBUY (INCLUDING ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE PLATFORM, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM, OR THESE TERMS, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF ORELBUY OR ORELBUY’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
6.2 IN NO EVENT SHALL ORELBUY (INCLUDING ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY AND/OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO PHYSICAL DAMAGES, BODILY INJURY, DEATH AND/OR EMOTIONAL DISTRESS AND DISCOMFORT) ARISING OUT OF YOUR USE OF THE PLATFORM, ANY SERVICES PROVIDED BY THIRD PARTY PROVIDERS, OR ANY GOODS REQUESTED BY YOU OR DELIVERED TO YOU, EVEN IF ORELBUY OR ORELBUY’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
6.3 ORELBUY, ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, SUPPLIERS AND DISTRIBUTORS WILL NOT BE LIABLE FOR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE PLATFORM, ANY SERVICES PROVIDED BY THIRD PARTY PROVIDERS, OR ANY GOODS REQUESTED BY YOU OR DELIVERED TO YOU FOR MORE THAN THE AMOUNT PAID BY YOU TO ORELBUY FOR THE SERVICES.
7.1 You agree to defend, indemnify and hold harmless ORELBUY and its officers, directors, employees, agents, shareholders, affiliates, and retail partners (each, an "Indemnified Party") from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys’ and experts’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from your unauthorized use of the Platform or from any breach by you of these Terms, including without limitation any actual or alleged violation of any law, rule or regulation.
8.1 If you have a dispute with ORELBUY arising out of your use of the Platform, you agree to contact ORELBUY first and attempt to work out any such dispute amicably.
9.1 ORELBUY may, at its sole discretion, without any liability or notice to you, refuse to permit you to open an account, suspend your account or terminate your account or restrict your usage of the Platform. Such actions may be taken as a result of account inactivity, failure to accurately identify yourself, Your breach of any applicable laws, rules, or regulations, or your breach or violation of any of the terms and conditions of this Agreement.
9.2 You may terminate this Agreement at any time by closing your account and discontinuing the use of the Platform. Provided that, you shall be liable for all transactions made while the account was active.
9.3 Further ORELBUY may elect to suspend, vary, or terminate the ORELBUY website/mobile application at any time without prior notice for repair or maintenance work or to upgrade or update the website/mobile application or for any other reason whatsoever.
10.1 This agreement shall be governed by the laws of the Democratic Socialist Republic of Sri Lanka and any dispute between the parties arising from or relating to this Agreement shall be subject to the jurisdiction of a competent court in Colombo Sri Lanka.
11.AVAILABILITY OF THE PLATFORM
11.1 While we take all reasonable steps to limit any interruptions to your access to the Platform, you acknowledge and agree that:
(a) Your access to the Platform may be prevented by issues outside of our control;
(b) We do not promise continuous or error-free access to the Platform;
(c) The functionality of the Platform may change or be improved from time to time.
12.ENTIRE AGREEMENT & SEVERABILITY
12.1 These Terms, subject to any amendments, modifications, or additional agreements you enter into with ORELBUY, shall constitute the entire agreement between you and ORELBUY with respect to the Platform and any use of the Platform. If any provision of these Terms is found to be invalid by a court of competent jurisdiction, that provision only will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect.
13.1 ORELBUY’s failure to monitor or enforce a provision of these Terms does not constitute a waiver of its right to do so in the future with respect to that provision, any other provision, or these Terms as a whole.
14.1 You may not assign any of your rights, licenses, or obligations under these Terms. Any such attempt at assignment by you shall be void. ORELBUY may assign its rights, licenses, and obligations under these Terms without limitation.
15.CHANGES TO THE TERMS
15.1 ORELBUY may make changes to these Terms from time to time. When ORELBUY does so, ORELBUY will post the most current version of the Terms on ORELBUY’s website/mobile application and, if a revision to the Terms is material, ORELBUY may notify you of the new Terms (for example, by email or a notification on the Platform). Changes to these Terms will not apply retroactively. If you do not agree to the modified terms, you should discontinue your use of the Platform. Your continued use of ORELBUY following the posting of changes to these Terms constitutes your acceptance of those changes
16.COPYRIGHT AND TRADEMARK POLICY
16.1 ORELBUY respects the intellectual property rights of others. ORELBUY will respond to valid notices of copyright infringement and reserves the right to terminate any users, at ORELBUY’s sole discretion and without notice, who repeatedly infringe copyrights or other intellectual property rights.
16.2 ORELBUY reserves all right, title and interest in and to ORELBUY Intellectual Property and, no title to or ownership of any of the ORELBUY Intellectual Property is transferred or licensed to the User or any other person pursuant to this Agreement.
17.1 We shall have no liability for any failure or delay in delivery resulting from any condition beyond our reasonable control, including but not limited to governmental action or acts of terrorism, natural disasters or other acts of God and internet disturbances.
18.1 If you have any questions, or comments about these Terms please contact ORELBUY at:
Address: No 49 Sri Jinarathana Mawatha, Colombo 02, Sri Lanka.
Contact Number: 0114 792 222